It could very well be an area thing.
Our Dorset depot doesn't get anywhere near the problems that we in Sheffield do.
Our post turns up any when from 9.30am to not at all. We often have to deliver post to people around the corner that our postman had wrongly delivered to us by mistake, we also get other people dropping our post in when they get it by mistake, we get cheques delivered to us which have been up to 6 weeks late (from the postmark), I have had a parcel from ebay delivered 3 weeks after it was sent (again from the postmark), and we have seen the postman delivering a card stating that the parcel was too big to be delivered through our letter box (but he hadn't brought it with him - we had to drive 8 miles to the sorting depot to get it), cards saying that there was insufficient postage (£1.00 handling fee but again they don't bring it with them), and the mailshot situation!
We get new literature from time to time and post them out to our customers. So many of them stated that they didn't get them that I contacted the Royal Mail and complained. They told me that this was a common occurrence and that the customers would see that it was a mailshot and throw it away before opening them. Fair point I thought, so we sent out 50 a week for 8 weeks then phoned the Royal Mail again (That takes a while as well :shock: ) to report that many of them were missing. I was again told that the customers threw them away until I explained that I had sent myself one each week and had only received 3 back!
I sent someone a letter saying that we would take them to court if they didn't pay the account. It never arrived (I sent it recorded).
I could go on - but I won't :?