Seat belt ebay seller vat issue (if outside UK)

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jp928

Well-Known Member
#1
I bought 2 rear Securon inertia belts on ebay from kcponline... They charged me the full UK VAT, on shipments to Australia, and have ignored my feedback and emails....
 

quattro

Administrator
Staff member
#2
The prices we charge on ebay do include vat and carriage, but then we aren't shipping outside of the UK, so am not sure of the rules and regulations regarding this.

I should point out that any discussions on this thread are the opinions of members of the forum and not of the forum itself. :cool:
 
#3
I'm afraid VAT rules are a nightmare for sellers and buyers. The problem he has is in proving to HMRC that the goods actually went to Australia which on the face of it seems easy, not always the case when dealing with goverment departments. No excuse for not responding to your emails though, thats just bad customer service. For what it's worth it's no different when we buy from Scotts Auto Rubber. The Royal Mail put a card through your door and will not deliver the parcel until you have been along and paid the VAT, they also charge you a "handling fee" for themselves. The sooner we get a trade deal with Australia the better (I think) it will be, I'd rather pay your GST which I think is 10% than our 20% VAT. You know what they say about death & taxes!
 

chrisw

Well-Known Member
#4
Ebay does the charging, as per HMRC regulations. All business sellers, if VAT registered, have to provide their details to ebay, who then notify HMRC. They're trying to combat fraud, but it's all turned into a bit of a mess, with a lot of business sellers walking away.

If you want to claim the VAT portion back, you'll have to approach HMRC directly.

If you'd purchased them from a business directly, they would have zero rated the VAT and marked it for export - which would then be marked on the import forms, so that Australian Customs could charge you themselves.

We shouldn't be advising people to avoid a seller, simply for following the rules.
 

jp928

Well-Known Member
#5
Understood re opinions . Thats why I only stated facts. The purchases were made on ebay.com.au, so it should not have charged VAT in the first place. Maybe the seller did not set things up properly? And the fact that I have had no response to my feedback inviting them to fix the issue seems to me to show they dont care. Cant find an operation of that name in UK so far.
Never had any trouble with our UK based Rover suppliers removing VAT from their charges. Yes, our VAT/GST is 10%, and in theory they should be charging it as parcels arrive, but its rare on low value packages. Some foreign ebay sellers do add the 10%, but the odds are they never remit it to our tax office.
 
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chrisw

Well-Known Member
#6
Cant find an operation of that name in UK so far.
Really? Took me less than five minutes, which is usually my boredom threshold. Their company name is listed on their ebay page and on their auctions as a business seller.

Searching Companies House shows a valid company, incorporated since 2007.

It's a legitimate business, who are probably having a hard time dealing with ebay and overseas sellers, since HMRC started playing difficult with the rules since Brexit.
 

jp928

Well-Known Member
#7
Well, you are a better searcher than I, Gunga Din! Care to PM me a link or a way to press my claim back to them please?
thanks.
 

roverp480

Active Member
#8
Is this the company
Contact information

AddressKCP Car & Commercial Ltd
9 Hillside Business Park
Kempson Way
Bury St Edmunds
IP32 7EA
United Kingdom
Phone01284 760126 / 750777Fax01284 750773Contact personPaul WhitingEmailkcponline@yahoo.co.uk
 

cobraboy

Well-Known Member
#9
Here ya go
They are in the next town from me.
Email​
Phone​
01284750777​
VAT number​
GB 912613844​
Address​
Paul Whiting
Unit 9 Hillside Business Park
Kempson Way
Bury St Edmunds
Suffolk
United Kingdom
IP32 7EA​
 

jp928

Well-Known Member
#10
Thanks, both. The email looks correct so I will try contacting them there....but not holding breath. Will probably get brushed off to HMRC.
 

jp928

Well-Known Member
#11
A small aside....recently I bought some electrical components directly (ie not Ebay) from a UK supplier (not Rover specific), late afternoon Oz time. When I got the order confirmation email it showed a VAT charge. I replied pointing this out. Within a few hours I got an email apologizing, and a refund. Will keep using this supplier.
 
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